USA Customers:
You may return items in their original condition and packaging online or at our New York store along with the original invoice. Items must be returned within 14 days from the original delivery date from ckcny.com. You may request a refund back to your original payment method, or request a store credit in the form of a gift card with the balance of your eligible refund amount.
We will refund the purchase price of any items you return according to the conditions below:
(1) The item is in its original condition and packaging; items that have been worn, used, altered or damaged will not be eligible for a refund.
(2) Proof of purchase (invoice) is included with the items to be returned.
(3) The items are returned and received by CKC New York within 14 days from the date of delivery.
If any items in your order exhibit any of the following conditions below, we will provide you with a free return shipping label to ship your items back to us:
(1) Item is damaged/faulty
(2) Incorrect item received
Other conditions may or may not include free shipping. Eligibility for free return shipping will be decided after we review your return request.
Change of mind or exchange requests are not eligible for free return shipping labels. Please see respective questions below for more details.
Please note that shipping costs and import taxes/duties are non-refundable.
Note: UPS & DHL Express shipping packaging are not required to be returned for in-store exchanges.
International Customers:
You may request a refund as a store credit in the form of a gift card with the balance of your eligible refund amount, within 14 days from the original delivery date from ckcny.com.
Due to the complex nature of international returns, we will not require you to send the items back to us if any items in your order exhibit any of the following conditions below:
(1) Item is damaged/faulty
(2) Incorrect item received
Other conditions may or may not be eligible for a refund. Eligibility for a refund will be decided after we review your return request.
Change of mind or exchange requests are not eligible for free return shipping labels. You may receive a refund or exchange if you're willing to return the items at your own cost within 14 days from the original delivery date from ckcny.com.
Please note that shipping costs and import taxes/duties are non-refundable.
Submit Request:
To return items from an order, visit our Returns Center and follow the steps provided to process your return request.